Validating Golds

Gold Badges are ordered through our store, and they need validating. There are a number of scenarios that come into play:

Single Line Item order

This is where the Gold Badge is the only line item on an order.

This is the easy one to process, on the orders page the Gold Badge order will have a bell by the order status.

  1. Click the Bell Icon, this opens the order and shows you the files section of the order line item
  2. Open the associated images in turn
  3. If they show the correct information to validate the entitlement then click accept to the images, and then click the Update button, then assign the order to Northern Warehouse.
  4. If they don’t have the right information, add a customer note on the right hand side, and ask for more information, and set the order status to Pending Compass Permits.

Part of a multi-line order

If the Gold order includes other line items then the following steps are followed:

1. Click the Bell Icon, this opens the order and shows you the files section of the order line item.
2. Open the associated images in turn
3. If they show the correct information to validate the entitlement then click accept to the images, and then click the Update button, then assign the order to Northern Warehouse.
4. If they don’t have the right information, add a customer note on the right hand side, and ask for more information, and set the order status to Northern Warehouse, and send a message to Northern Warehouse to NOT ship the gold until validated.

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